Welcome to Smyati. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and mobile application. Please read this policy carefully to understand our practices.
1. Information We Collect
- We collect different types of information to provide and improve our services.
1.1 Personal Information
- When you register or use our services, we may collect:
- Full name
- Email address
- Phone number
- Payment details (processed securely via third-party payment gateways)
- Profile photo (if uploaded)
1.2 Ride & Delivery Information
- Pickup and drop-off locations
- Travel history
- Package details (for parcel delivery)
- Estimated travel time and route data
1.3 Device & Location Information
- GPS location (only when you use our services)
- IP address
- Browser type and version
- Mobile device information (operating system, device model)
1.4 Communication Data
- Chat messages between users
- Customer support interactions
- Feedback and ratings
2. How We Use Your Information
- We use your information for the following purposes:
- Providing Services: Matching riders with travelers, processing bookings, and facilitating secure deliveries.
- Safety & Security: Verifying users, preventing fraud, and ensuring safety.
- Payment Processing: Facilitating secure transactions via third-party payment providers.
- Customer Support: Responding to inquiries, resolving issues, and providing assistance.
- Marketing & Promotions: Sending service updates, promotional offers, and relevant content (with the option to opt out).
- Legal Compliance: Complying with applicable laws, responding to legal requests, and enforcing our terms.
3. Data Sharing & Security
- We do not sell or trade your personal information. However, we may share it with:
- Trusted Service Providers: Payment processors, cloud storage providers, and analytics services.
- Law Enforcement Authorities: When required by law, court orders, or to prevent fraudulent or illegal activities.
- Other Users: Basic profile details may be visible to travelers and riders for service coordination.
- We implement encryption, access controls, and regular security audits to safeguard your information. However, no system is completely secure, and we encourage you to use strong passwords and take necessary precautions to protect your account.
4. Your Rights & Choices
- You have the right to:
- Access and update your personal information.
- Delete your account and request data removal.
- Opt out of marketing communications.
- Restrict data processing in certain cases.
- To exercise these rights, contact us at [contact@smyati.com].
5. Cookies & Tracking Technologies
- We use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and improve our services. You can manage cookie preferences through your browser settings.
6. Updates to This Policy
- We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our services after updates indicates your acceptance of the revised policy.
7. Contact Us
- For any questions or concerns regarding this Privacy Policy, please contact us at:
- 📧 Email: [contact@smyati.com]
🌍 Website: [www.smyati.com] - Thank you for using Smyati.